The Licence Appeal Tribunal
(LAT) begins accepting applications to resolve auto insurance disputes on April
1, 2016. LAT has completed a first round
of recruitment for adjudicators and case management staff. Adjudicators are Order-in-Council
appointments. Training of adjudicators
and staff is underway.
FSCO will continue to
operate beyond April 1, 2016. If
mediation has been completed, but the arbitration process has not begun, a
party can apply to LAT and begin the new process. If the case already has been assigned an
arbitration case number by FSCO, the case remains at FSCO. Existing cases will not be transferred from
FSCO to LAT.
Although the new system follows the
recommendations put forth by Justice Cunningham in 2016, a number of
recommendations have been modified:
Justice Cunningham
recommended that mandatory mediation (along with pre-arbitration hearings) be
eliminated and that a settlement meeting be held before arbitration
(Recommendations #4 and #13). LAT has
created a case conference prior to arbitration which follows the intent of
settlement meetings proposed by Cunningham.
Justice Cunningham
recommended that statutory timelines and sanctions regarding settlement meetings,
arbitration hearings and the release of arbitration decisions be created
(Recommendation #6). However, no
statutory timelines have been created and LAT will manage timeline
requirements. This is essentially the
status quo.
Justice Cunningham
recommended that the policy of no application fees for claimants at the
settlement meeting stage be continued (Recommendation #7). LAT has introduced a $100 application fee.
Justice Cunningham
recommended that settlement meetings be conducted by video conferencing rather
than by telephone in cases where it is not feasible for the parties to meet in
person (Recommendation #14). LAT is continuing
the current practice and most case conferences will take place over the phone.
Justice Cunningham
recommended an adjournment fee be charged to the party requesting an
adjournment in the absence of exceptional circumstances (Recommendation #16). No adjournment fee has been established.
Justice Cunningham
recommended that the settlement of future medical and rehabilitation benefits be
prohibited until two years after the date of the accident (Recommendation #17). The SABS have not been amended and
settlements will still be permitted one year after the date of the accident.
Justice Cunningham
recommended that each insurer establish an internal review process (Recommendations
#19, #20 and #21). A company internal
review process has not yet been established.
Justice Cunningham
recommended criteria for streaming disputes to paper reviews, expedited
in-person hearings and full in-person hearings (Recommendations #25, #26 and
#27). The criteria have not been
adopted. LAT adjudicators will exercise
his or her discretion to determine the format of a hearing, which is the status
quo.
Below is the full dispute resolution process:
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